Product Shipment, Tracking, and deliveries
We ship worldwide, and offer free shipping on all orders over $99 to anywhere in the contiguous United States.
When we ship your package, you are automatically sent an email containing the tracking information. Simply follow the instructions on the carrier website (either USPS or UPS) and use the tracking number provided.
This largely depends on the shipping method selected at checkout. To accommodate deliveries across the coterminous United States, we offer a selection of shipping methods at the lowest prices possible. The estimated delivery timeline for different shipping methods is provided below each method during checkout.
For orders over $99, our free shipping option typically takes 2-5 business days. These orders will receive updated tracking information when your package has shipped.
We try our hardest to get each order prepared for shipment the day we receive it. However, sometimes orders placed later in the day are not processed until the following business day. Generally, orders placed before mid-day Monday-Friday will be made ready for shipment same-day. Once you receive the tracking information for your order, please wait at least 24 hours for the information to be updated by the shipping company.
Generally in these instances, there is an error in the tracking information. First contact the shipping company, they may be able to provide more information on your package. If they are unable to locate your package, reach out to us at Info@CrystalMagic.com, or reply to the order confirmation email you received, and we will do our best to help.
Every package is hand-packed and shipped from our Mother-store in the New Age Capital of the World, Sedona, Arizona!
First, you should reach out to us at Info@CrystalMagic.com to see if we can help resolve the problem in another fashion. Once we confirm that the best course of action is to return an item back to us, you can use the following address:
Orders can be cancelled by reaching out to us directly at Info@CrystalMagic.com. However, once your order has shipped we will be unable to process the refund until we receive the items back, and we cannot guarantee an order cancel request will be received in time to prevent order shipping.
Yes! But the requests must be made over email at Info@CrystalMagic.com before your order has shipped. Therefore, we can’t guarantee the request will be received in time to make the changes before the item is shipped.
Returns & Exchanges
Oh no! We always ensure the quality of each product before they are packed and shipped to you. While we strive to always secure delicate items inside packages, we admit that accidents do happen. Rest assured that we will refund you the full amount of the damaged product or provide a replacement if possible. Just reach out to us with your order number to begin the process and take note that we often ask for pictures of the damage. We use the photos to improve our packing protocols for all future orders. Please notify us right away if your order arrives damaged.
We understand that sometimes Crystals cannot be fully described using photographs, and that you may want to request a refund. We offer a full 30-day money-back guarantee (minus the cost of shipping) on all items except for candles, soaps, aromatherapy products, or incense. Please see our full Return policy here. Reach out to us at Info@CrystalMagic.com to begin the return process.
General Store Questions
We established Crystal Magic in 1986, making us Sedona’s longest standing New Age Crystal and Gift Shop. Having been in business for this long, we have made strong connections with Crystal vendors all around the World, who themselves are always uncovering new and exciting places to source their stones from. We would be happy to provide an answer to that question for any product, just include it on the order form or send us an email at Info@CrystalMagic.com. We guarantee the authenticity of each stone we sell, and take pride in providing an honest and genuine New Age experience!