Orders are hand-packed when we receive them, but occasionally aren't sent off until the following business day. Since each Crystal product is uniquely one-of-a-kind, we try to provide the most complete set of photos possible for each product. Given that Crystals are Natural and come from the Earth, they each possess their own unique striations and patterns which set them apart. If anything in your shipment arrives damaged or broken, please reply back to the shipping confirmation email (or send an email to Info@CrystalMagic.com) and we will be more than happy to help. See here for our full shipping and return policies.
We take excellent care during the order packing process and pride ourselves on ensuring your Crystal piece gets to you safely. Often times, this requires shipping insurance on high priced orders, which we cover at no extra cost to you. Thank you, and have a blessed day.
-- The Crystal Magic Family